Refunds & Cancellations
Because of the limited availability of our tour openings, we will authorize your credit card for 100% of the full cost of the driving package at the time of booking. We understand things come up, if you need to cancel your appointment we will allow you to move your appointment or bank your reservation for up to one full year from the date of purchase. You must notify us within 24 hours of your appointment to receive a credit towards a future tour. If you no-show at the time of your reservation without notifying us ahead of time, you will be charged a cancellation fee of 100% of the total Driving Experience cost. For larger group events we ask for a minimum of seven days notice that you require an alternate date.
There are no exceptions to this cancellation policy.
Unfortunately we cannot control the weather, but we try to be understanding and flexible when the weather isn’t cooperating. You will have one year from scheduled date to reschedule for an alternate date. If you are traveling from out of state and are unable to use your credit due to weather related cancellations we will provide a full refund.
REFUND POLICY / MECHANICAL BREAKDOWN
We do our very best to work with our customers and want to make sure you are satisfied 100% with your driving experience. We do not offer refunds for canceled reservations. Due to the nature of our business we do have days where we run into delayed start times. These delays are usually due to traffic or incidents that are out of our control. If a delay occurs that is over an hour past the reserved start time, we will allow you to reschedule your tour within one year from the date of the tour. We do not offer refunds for delays as they are typically out of our control. We do not offer refunds for Gift Voucher purchases made on Oxotic.com or through our sales office. In the event we experience a break down or mechanical failure to the reserved vehicle for your tour, (when available) we will offer a similar vehicle of equal or greater value or provide you with a credit to make you whole. Alternatively, will also allow you to reschedule at your convenience.
Gift Cards: Expired gift cards can be re-instated for a flat fee of $50 within 6 months of their expiration date, allowing an additional 6 months for the gift card to be used.
We do allow promotional stacking of discounts. Advertised sales can not be applied to pre-paid gift cards or tour packages that have been previously purchased.